Terms and conditions

1. This agreement

• By making an account or using Fill Out This Form, you agree to these terms. If you don't agree, please don't use it.
• If you use it for an organisation, you confirm you're allowed to agree for it, and "you" includes the organisation.
• Nothing in these terms takes away rights you have under the Australian Consumer Law or other laws that can't be excluded.

2. The service

Fill Out This Form lets you build simple forms and surveys, share them as links, QR codes and buttons, and collect and read the responses. Some features are free, and some need a paid plan. Plans & pricing says which.

3. Your account

• Use an email address you control. It's how you sign in.
• Keep your sign-in secure (your email, and any password, passkey or API key), and tell us straight away at support@filloutthisform.com if you think someone else has used it.
• You're responsible for what's done with your account.
• An account is for one person. You must be at least 13 to have one.

4. Plans, payments and cancelling

• Free costs nothing. Pro is a subscription, monthly or yearly. Upgrading a form is a one-off payment for that form. Prices are shown before you pay, in US dollars, with any sales tax or GST added where it applies. Stripe processes payments.
• Pro renews automatically at the end of each period until you cancel. Cancel any time from Settings: you keep Pro until the end of the period you've paid for, and it doesn't renew.
• If we change Pro's price, we'll email you at least 30 days before your next renewal at the new price, so you can cancel first if you'd rather.
• When Pro ends, paid features stop (for example, links beyond the free number pause), but your forms and responses are kept. Plans & pricing explains what happens to each feature.
• We don't give refunds if you simply change your mind. That doesn't affect your rights under the Australian Consumer Law (see section 12).

5. Your forms and responses

• Your forms, and the responses to them, are yours. You let us store, copy and show them only as needed to run the service for you (for example, showing your form to the people you share it with).
• You decide what your forms ask. If they collect personal information, you're responsible for doing so lawfully, including telling people why you're collecting it and what you'll do with it, and following the privacy laws that apply to you.
• Don't use forms to collect passwords, payment card numbers or bank details, or sensitive information (such as health information) unless the law allows you to and you have the consent it requires.
• Keep your own copies of anything important: download your responses whenever you like.

6. Acceptable use

Please don't use Fill Out This Form to:

• Break the law, or help anyone else to.
• Trick people (phishing), pretend to be someone else, or collect information under false pretences.
• Send spam, or harass, threaten or abuse anyone.
• Share content that breaks someone else's rights, like copyright.
• Spread malware, or try to break, overload or get around the service's security or limits.
• Collect information from children without the consent the law requires.

If we reasonably believe a form breaks these rules, we may close its links. We'll tell you why, unless the law or the risk of harm stops us.

7. Projects and sharing

• A project's owner chooses who to invite and what they can do. The forms stay the owner's, and the owner's plan applies to them.
• Editors and viewers can see the project's forms, and with Pro of their own, its responses in the Responses dashboard. Only invite people you trust with them.
• Anyone with a shared link can open the form. Restrictions (a password, an email list, or limits) narrow who can respond.

8. The API

API keys are for reading your own forms and responses. Keep them secret, and stay within your plan's limits (API reference). We may revoke a key that's being misused, and we'll tell you if we do.

9. Availability and changes

• We work to keep Fill Out This Form running and your data safe, but it may sometimes be unavailable, for example for maintenance or problems with our providers.
• We improve the service over time. If we remove a feature you pay for, we'll tell you first, and refund the unused part of what you've paid for it if you'd rather not carry on.
• If we ever close Fill Out This Form, we'll give you at least 60 days' notice to download your responses, and refund any unused part of what you've paid.

10. Closing an account

• You can delete your account from Settings at any time. Signing back in within 30 days cancels it. After that, it's deleted for good.
• We may suspend or close an account for a serious or repeated breach of these terms, or if the law requires it. Except where there's a risk of harm or the law stops us, we'll tell you why first, give you a chance to fix it, and let you download your responses.
• If we close a paid account without it breaching these terms, we'll refund the unused part of what you've paid.

11. Our name and software

The Fill Out This Form name, logo, software and site are ours. You may use the "Fill out this form" button on your own site to link to your forms, as Button for your site describes.

12. Consumer guarantees and liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

To the extent the law allows, and except for those guarantees, we don't promise the service will be uninterrupted or error-free, and for services not of a kind ordinarily acquired for personal, domestic or household use, our liability for a failure to meet a guarantee is limited to supplying the services again or paying for them to be supplied again. Nothing here limits liability for our negligence, fraud, or anything else the law doesn't allow to be limited.

13. Changes to these terms

• We may update these terms as the service changes. The date at the top says when they last changed.
• For anything significant, we'll email account holders at least 30 days before it takes effect. If you don't agree, you can stop using the service and cancel. If you've paid ahead, we'll refund the unused part.

14. Problems and disputes

If something's wrong, please email support@filloutthisform.com first: we'll try to sort it out with you in good faith within 30 days. This doesn't stop you contacting a consumer affairs agency, such as Consumer Affairs Victoria, or taking any other step the law allows.

15. Governing law

These terms are governed by the laws of Victoria, Australia, and the courts of Victoria and the Commonwealth of Australia can hear disputes about them.

16. Contact us

Fill Out This Form (ABN 29 742 185 864) · support@filloutthisform.com